As an event professional, you are working towards that one day and you want things to go as smoothly as possible. Attendee registration (checking in and checking out your attendees upon arrival and departure) is an important element of your event. It is of great importance that this process is flawless and quick: you want the first impression of your attendees to be positive!
No matter the type of B2B event, it is always interesting to check in (and check out) your attendees. If you know who attended, you can send a survey to collect valuable insights. For example about the quality of the workshop or a keynote speaker, or to find out what can be improved next time. Besides, checking in your visitors enables you to calculate the no-show percentage of your event. More and more organisations nowadays ask for a (small) contribution of the people that did not cancel their registration in the last 24/48 hours.
Checking in your attendees makes it easier to personalise the communication to your contacts. You can differentiate in your messaging: tell your absentees that you missed them - and ask them why they couldn’t attend. This can give you valuable information for future editions. Also, the response rate increases when an email is personalised. Besides all this, you can target your contacts more accurately in the future, when you know which events they attended. All in all, checking in your customers will lead to better results on your event objectives.
Although paid events generally have lower no-show rates, checking in your attendees is crucial. After all, you only want to admit people who paid for their entry ticket. There are many types of paid events, eg. conferences, symposia or seminars. Read more about how to use (paid) tickets for your events.
Checking in and checking out attendees is crucial for training events for which accreditation points are assigned afterwards. Being present or absent determines whether or not the points are granted - so checking in (and checking out!) attendees is very important. You as an event manager don’t want to spend your valuable time on manually keeping track of Excel sheets. Using an appropriate event check-in app enables you to keep the overview.
The Momice registration overview can be filtered on registration status. You can select or export this list for targeted email campaigns.
If you use event registration software, an e-ticket including QR-code is automatically attached to the registration confirmation. You can easily scan this QR-code with any smartphone to see who is present and who is still expected.
On the day of the event, it is important that the check-in process goes smoothly. You want to prevent long queues at the entrance: they are the #1 frustration for your attendees. The following 10 tips guarantee a relaxed start of the day.
*Update: As of 10 September 2018, Momice offers a custom Check-in app. Checking in and checking out attendees becomes easier, clearer and safer with this GDPR compliant app, tailor made for Momice users. The app can be downloaded from the Apple App Store for iPhones and Google Play Store for Android devices.
With the Momice Check-in app you can easily scan the QR-code on the e-ticket of your attendee. Quickly look up and check-in your attendee manually.
It is important to know who attended your events: checking in attendees gives you valuable insights. The tips above help you prevent long queues and result in a smooth event check-in process.
In order to streamline your event even more, read more about on-site registration.
Download the registration white paper